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 Every item on our website comes with the Cast Away Lakes, LLC 100% guarantee to be Brand New as stated and come in the orginal boxes with all paperwork. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange any item. Returns and exchanges are accepted with in 30 days. The merchandise must be in new condition and in the original packaging with all of its paperwork, and any other items that came with it. Some items such as software, hooks, lures, baits, and plastic baits cannot be returned once they have been opened. 10% restocking charge on returns 15% restocking charge on Special Ordered items Customer is responsible for return shipping charges and the exact shipping charges we paid to ship this item out to our customers (this is waived if there was damage in shipping). Send back to us by UPS Ground, Fed Ex Ground or USPS Parcel Post Mail. For your protection, please insure the package for its full value, and keep the tracking information for your records. Returns and Exchanges to: Cast Away Lakes, LLC Customer Returns 4098 East Danville Road Hillsboro, Ohio 45133 At Cast Away Lakes, LLC we make every effort to provide you with the lowest prices. We take great pride in providing our customers with the most accurate information. Merchandise prices and specifications are subject to change without notice. Typographic or photographic, and/or descriptive errors are subject to correction. We apologize for any inconvenience. All of our suppliers hold to the strictest standards of quality control. All of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, or your product is damaged in shipping, please contact us and we will assist you in getting the items repaired or replaced. All warranty items should be returned to the manufacture. We make every effort to make sure the products we offer are always available. However, in the event an item is back ordered, it will be shipped as soon as possible. You will be contacted if there is going to be a delay in shipping your item. Restrictions Please read our TERMS AND CONDITIONS policy before purchasing any of these products.
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